Shipping, cancellations, refunds, and remakes.

Made to order

Each blanket is prepared from your drawing and made for your order. Payment starts artwork preparation, not production. We send a proof for your approval before releasing the order for weaving.

Proof before production

We send a digital proof before the custom blanket is submitted to production. Production will not begin until the customer gives explicit approval. The proof represents layout, crop, and artwork preparation; woven yarn can still soften tiny detail and shift colors compared with a screen.

Where and when we ship

• At launch, we ship only to U.S. addresses. Standard shipping is included in the $79 price; expedited shipping is not offered.
• We expect to hand the approved order to the carrier within seven business days after proof approval. Any different ship-by date shown at checkout or accepted in a delay notice controls.
• Standard delivery to most U.S. addresses is estimated at two to five business days after shipment. Alaska, Hawaii, Puerto Rico, other U.S. territories, and remote destinations may require an additional seven to twelve business days.
• Delivery dates are estimates, but the promised ship-by date is a commitment. Tracking is emailed when available.

We will not silently substitute a materially different blanket, size, material, or artwork treatment.

Delays

If we cannot ship by the promised date, we will notify the customer promptly with a revised date and the choice to accept the delay or cancel for a full refund. If we cannot provide the required notice or fulfill the order, we will cancel and issue a prompt full refund.

Cancellations and change-of-mind returns

An order may be cancelled for a full refund at any time before proof approval and release to production. After production begins, a personalized blanket cannot normally be cancelled, changed, or returned for a change of mind. This does not limit the remedies below for damage, defects, loss, or a result materially different from the approved proof.

Damage, defects, or the wrong result

Contact us within 30 days of delivery if the blanket arrives damaged, defective, is the wrong item, or is materially different from the approved proof. Include the order email and clear photos of the blanket, packaging, and shipping label. After review, we will provide a replacement or refund at no additional product or standard-shipping cost. We will say if the original item must be retained or returned; do not mail it without instructions.

Ordinary yarn texture, fringe variation, the disclosed size tolerance, and color or detail limits disclosed before proof approval are not defects by themselves.

Lost packages and address problems

Contact us if tracking has not updated for seven days, or if the package has not arrived by the carrier's latest estimate. We will investigate and, when the shipment is confirmed lost, provide a replacement or refund. Address changes are accepted before proof approval. After production or shipment begins, rerouting is not guaranteed and costs caused by an incorrect customer-provided address may be the customer's responsibility.

How refunds are paid

Refunds are sent to the original payment method, including the corresponding tax and shipping amount when a full refund applies. We confirm when a refund is initiated. Most banks show the credit within five to ten business days, although the bank controls the final posting time.

Contact

Email hello@scribbletostitch.com with the order reference and the issue. We will reply with the next action rather than directing customers to a production partner.